PRIVACY & TERMS

Privacy Policy

Information We Collect

Personal Information: When you book our services, we collect your name, phone number, email address, and vehicle information to provide our detailing services.

Booking Information: We store details about your service requests, vehicle specifications, preferred appointment times, and service history to better serve you.

Communication Records: We may keep records of our communications with you, including phone calls, texts, emails, and Instagram messages for quality assurance and service improvement.

How We Use Your Information

• Schedule and provide auto detailing services
• Send appointment confirmations and reminders
• Improve our services based on your feedback
• Send service-related communications
• With your consent: Send promotional offers and updates about FTY services and car meet events

Marketing Communications

Email Marketing Consent: We will only send you promotional emails if you explicitly opt-in during booking or through our website. You can unsubscribe at any time.

Service Communications: We may send appointment confirmations, service reminders, and important service-related information regardless of marketing preferences.

Information Sharing

We do not sell, trade, or share your personal information with third parties except:

• When required by law
• To protect our rights or safety
• With your explicit consent

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

Terms of Service

Service Agreement

By booking FTY Performance detailing services, you agree to these terms and conditions. Our services include mobile auto detailing, ceramic coating, interior cleaning, and related automotive care services.

Booking and Scheduling

• Appointments: All services are by appointment only. We recommend booking 24-48 hours in advance.
• Confirmation: We will contact you within 2 hours to confirm your booking request.
• Cancellation: Please provide at least 24 hours notice for cancellations to avoid fees.
• Weather: Outdoor services may be rescheduled due to weather conditions.

Service Location and Access

• We provide mobile service throughout Central New Mexico
• You must provide adequate space and access for our equipment
• Water and electrical access may be required for certain services
• Covered areas preferred for optimal results

Pricing and Payment

• Quoted Prices: Final pricing may vary based on vehicle condition and specific requirements
• Payment: We accept cash, credit cards, and digital payments
• Additional Services: Extra work beyond the original scope will be discussed and approved before proceeding

Vehicle Condition and Preparation

• Vehicles should be reasonably accessible and safe to work on
• Remove personal items before service
• Inform us of any pre-existing damage or concerns
• Excessively dirty vehicles may require additional time and cost

Quality Guarantee

100% Satisfaction Guarantee: If you're not completely satisfied with our work:

• Notify us immediately while we're still on-site
• We will address any concerns and re-work areas if needed
• If still unsatisfied, you don't pay for the service

Liability and Insurance

• We carry appropriate business insurance
• We are not responsible for pre-existing damage not disclosed
• Claims must be reported within 24 hours of service completion
• Our liability is limited to the cost of the service provided

Ceramic Coating Terms

• Warranty: Ceramic coating comes with manufacturer warranty terms
• Maintenance: Proper maintenance is required to maintain warranty
• Curing Time: Vehicle should not be washed for 7 days after application
• Results: Final results depend on paint condition and environmental factors

Monthly Club Membership

• Billing: Monthly memberships are billed automatically
• Scheduling: Members receive priority booking
• Cancellation: 30-day notice required to cancel membership
• Benefits: Membership benefits apply only during active membership period

Communication and Marketing

• We may contact you regarding your service via phone, text, or email
• Marketing communications require your explicit consent
• You may opt-out of marketing at any time
• Service-related communications may continue as needed

Questions or Concerns?

If you have any questions about our Privacy Policy or Terms of Service, please contact us:

FTY Performance - Faster Than You
Professional Mobile Auto Detailing Services